The TV Saga Continues

Previously, I told the story of how I bought my first TV.

This TV was an absolute monster. It was a 52″ LCD TV backlit, as they were in those days, by fluorescent tubes, making it a few inches thick and all of 120 lbs. I had to call a couple of friends over to help me mount it on my wall (one was my friend Sid, of the rumor heard around the world fame).

Well, I didn’t stay in that apartment for long; less than a year, in fact. When it came time to move, getting most of my stuff transported was easy. But I was at a bit of a loss about how to move my TV. Even though I had friends who would help me, I didn’t want to damage it in transit.

The solution actually came in the form of a cluster of dead pixels. Panel technology has improved to the point where dead pixels are now effectively a thing of the past, but as this story takes place in the past then at that point they were a thing of the present. And they had become a thing of my present. But they also had become my salvation.

The TV was less than a year old, so it was still covered by the manufacturer’s warranty. So I filed a warranty claim. One of the benefits of buying nice things is the VIP service you get by customer support (at least, in those days). Two guys came by, verified the problem, and took my TV away in their van to be repaired.

A few days later, they called me up, telling me that they had fitted a new panel in, at a cost to me of zero dollars. Ideal. They asked when they could swing it by.

“Actually,” said I, “Do you think you could bring it by a different address? It’s just down the road from where you picked it up.”

They had no problem with this. They dropped it off at my new place and even helped me mount it on the stand I’d bought for it (having no suitable walls for mounting the thing in the new house).

Serendipitously, the failure of my TV had saved me the trouble of having to move it!

A few years later, the panel started flickering. It happened off and on, until eventually it was more on than off.

Well, the TV was past the date of the manufacturer’s warranty…but it was still under the extended warranty I’d purchased when I bought the TV. So I filed another warranty claim.

A guy came by to take a look. It took a while, but I managed to get the TV to show the bad behavior. He acknowledged the problem and again took it away in his van (I helped him carry it).

I got a call from the warranty company. The TV was busted. They were going to give me a new TV.

The new TV, rather than being tube-backlit, was LED-backlit. It’s less than an inch thick, and weighs 80 lbs, just 66% of what the old TV weighed. It’s also a so-called smart TV, though I don’t use any of its smart features so it might as well be a dumb TV.

But it’s been extremely reliable, and again it cost me zero dollars (other, of course, than the up-front cost of the warranty, which was much less than what the new TV cost new). I can hear my wife downstairs watching said TV right now as I type this.

Perhaps purchasing the warranty is, on average, a chump move. All I know is that I benefited both from the manufacturer warranty (which moved my TV for me!) as well as the extended warranty. Don’t take that as sage consumer advice. That’s just my one story.

One thought on “The TV Saga Continues

  1. Your good fortune with the warranty reminds me of your brother’s good fortune with homeowner’s insurance, which provided a new roof, new siding, some new windows, and new flooring (twice for the flooring) all for the cost of the deductible (and the insurance itself, of course).

    Like

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